At Dcorra, we place great importance on customer satisfaction and are committed to delivering high-quality products along with a smooth shopping experience. We understand that sometimes products may not align with your expectations, you may need to cancel an order, or you could receive a defective item. Rest assured, we are dedicated to making things right. Our policies for returns, refunds, cancellations, and replacements are designed to offer you peace of mind when shopping with us.

Cancellations:

If you wish to cancel your order, please email us at info@dcorra.com within 24 hours of placing your order.
After 24 hours, orders will be considered final and will proceed to shipping.

Return Eligibility:

All items are eligible for return within 30 days of delivery, free of charge.
Items must be in their original condition, unused, and packaged with all original tags attached.

To begin the return process, please follow these steps:

1. Contact our support team at info@dcorra.com or through our Contact Us Form. Provide your order number, the item you'd like to return, and the reason for the return.
2. Our customer support will guide you with the return instructions, including the return shipping address.
3. Pack the item securely in its original packaging, then ship it back to our warehouse.
4. Once received and inspected, we will process your refund.

Defective Products and Incorrect Orders:

If your product arrives defective or your order is incorrect, please notify us within 30 days of delivery.
We will arrange for a free replacement and cover all shipping costs involved.

To report a defective or incorrect product:

1. Contact our customer support team at info@dcorra.com or via our Contact Us Form. Include your order number and a brief description of the issue.
2. Our team will provide instructions for returning the product and arrange for your replacement.

Refunds:

Refunds will be processed within 1 to 5 business days after the return has been approved.
Refunds will be credited to the original payment method used during the purchase.

Additional Notes:

• We cover all return shipping costs, so you won’t incur any extra fees or restocking charges.
• If you received an item as a gift and need to return it, please ask the original purchaser to initiate the return.

We hope this policy gives you the confidence to shop worry-free at Dcorra.
For any further questions or concerns regarding our refund, return, cancellation, or replacement policies, please don’t hesitate to contact us at info@dcorra.com or via our Contact Us Form. We’re always here to assist you!