Cancellations To cancel your order, email us at info@dcorra.com within 24 hours of placing it. After 24 hours, orders are considered final and proceed to shipping. You can still return the item within 30 days of delivery (see below). Returns You can return any item within 30 days of delivery. Items must be in their original condition and unused. Pack them in the original packaging with all original tags attached. Return shipping For standard returns, return shipping is paid by the customer. You send the item back yourself, to the return address our team gives you. There are no restocking fees. Customs duties are included on orders we ship to you. That doesn't extend to return shipments. How to return an item Contact us at info@dcorra.com or through our contact form. Include your order number, the item you'd like to return and the reason. Our team sends you the return instructions, including the return shipping address. Pack the item securely in its original packaging and ship it back to our warehouse at your own cost. Once we receive and inspect it, we process your refund. Defective, damaged or incorrect items If an item arrives defective or damaged, we'll give you a full refund or send a free replacement. If your order is incorrect, we'll arrange the correct item. Please let us know within 30 days of delivery. Email info@dcorra.com or use our contact form with your order number and a short description or photo of the issue. Our team confirms the next steps and processes your refund or replacement. One-year warranty Every Dcorra light comes with a one-year warranty from the date of delivery, covering defects that appear under normal use. If something stops working, email info@dcorra.com with your order number and a photo or short video of the issue, and our team will help. Refunds Refunds are processed within 1–5 business days after your return is approved, and credited to the original payment method used for the purchase. Gifts If you received an item as a gift and need to return it, please ask the original purchaser to start the return.